At Finley Routes, we strive to provide high-quality camping gear, hiking gear, and travel tech to enhance your outdoor adventures. If you are not completely satisfied with your purchase, we’re here to help!
1. Return Policy
1.1. Eligibility for Returns
- Items must be returned within 3 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase (order receipt or confirmation email) is required.
1.2. Non-Returnable Items
- Used, damaged, or altered items.
- Clearance or final sale products.
- Customized or personalized products.
1.3. Return Process
- Contact our support team [email protected] to initiate a return.
- Once approved, return the product to the provided address.
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
2. Refund Policy
2.1. Refund Eligibility
- Refunds are processed after the returned item has been inspected.
- Shipping charges are non-refundable.
2.2. Damaged or Defective Products
- If you receive a damaged or incorrect product, notify us within 3 days with photos of the issue.
- We will replace the item or issue a full refund via cash.
3. Exchange Policy
3.1. We allow exchanges for defective or incorrect items. If you need to exchange a product, contact us at [email protected] to arrange a replacement.
4. Contact Us
For any return or refund inquiries, reach out to us at:[email protected]